SZ Return & Refund Policy
We want you to be completely satisfied with your purchase from SZ. If you are not happy with a product, we are here to help.
Return Period
We accept returns for items within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Due to hygiene and safety reasons, some items cannot be returned, including but not limited to:
- Items that have been opened or used.
- Disposable items or consumables.
- Final sale items.
Initiating a Return
To start a return, please ensure your item meets the above criteria. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Shipping costs are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon reception and notify us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.